Privacy Policy
1. Introduction
Scrap On Wheels Global Private Limited (“Scrap On Wheels”, “Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), applicable rules, and other Indian laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use:
- Scrap On Wheels Website
- Scrap On Wheels Mobile Application
- Marketplace Services
- Vendor Portal
- Customer Support Services
By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Data Fiduciary
Scrap On Wheels Global Private Limited
Email: support@scraponwheels.com
Website: www.scraponwheels.com
(Replace with your registered office address and CIN after incorporation.)
3. Personal Data We Collect
Depending on the services you use, we may collect:
Identity Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth (where required)
- Profile Photograph (optional)
Business Information
- Company Name
- GST Number
- PAN Number
- Business Registration Details
- Business Address
- Warehouse Details
KYC Information
- Aadhaar (only where legally permitted)
- PAN
- GST Certificate
- Government-issued Identity Documents
Transaction Information
- Scrap Listings
- Purchase Orders
- Quotations
- Auction Participation
- Payment Details
- Invoice Information
Location Information
- Pickup Location
- Delivery Location
- GPS Location (only with your permission)
Device Information
- Device ID
- Browser Type
- IP Address
- Operating System
- Cookies
- App Version
- Crash Reports
4. Purpose of Processing
We process your personal data only for lawful purposes, including:
- Creating and managing your account
- Verifying vendor identity (KYC)
- Processing scrap transactions
- Providing live scrap market rates
- Scheduling scrap pickups
- Connecting buyers and sellers
- Customer support
- Improving our services
- Fraud prevention
- Legal compliance
- Sending important service notifications
- Marketing communications (only where consent is obtained)
We collect only the personal data necessary for these purposes.
5. Consent
Where required under applicable law, we seek your free, specific, informed, unconditional, and unambiguous consent before processing your personal data.
You may withdraw your consent at any time by:
- Updating your account settings,
- Contacting us, or
- Using any withdrawal mechanism provided in the app or website.
Withdrawal of consent does not affect processing already carried out lawfully before withdrawal.
6. Data Principal Rights
Subject to applicable law, you may:
- Request access to your personal data.
- Request correction or updating of inaccurate information.
- Request deletion of personal data where legally permissible.
- Withdraw consent.
- Nominate another person to exercise your rights in the event of death or incapacity.
- Submit grievances regarding the processing of your personal data.
7. Sharing of Personal Data
We may share personal data with:
- Verified buyers and sellers
- Transport and logistics partners
- Payment gateway providers
- Cloud hosting providers
- SMS and email service providers
- Government authorities where legally required
- Auditors and professional advisers
We do not sell your personal data.
8. International Transfers
Where personal data is processed outside India, we will ensure such transfers comply with applicable Indian law and government restrictions.
9. Cookies and Similar Technologies
We use cookies to:
- Maintain login sessions
- Improve website performance
- Analyse website traffic
- Remember user preferences
You may disable cookies through your browser settings, although some features may not function properly.
10. Data Security
We implement reasonable technical and organisational safeguards, including:
- Encryption of sensitive data
- Secure cloud infrastructure
- Access controls
- Authentication mechanisms
- Security monitoring
- Regular security reviews
Although we strive to protect your data, no internet transmission or storage system is completely secure.
11. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Complete transactions
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
Data that is no longer required will be securely deleted or anonymised in accordance with applicable law.
12. Children’s Privacy
Our platform is intended for persons aged 18 years or above and registered businesses.
We do not knowingly collect personal data from children.
13. Grievance Redressal
If you have questions, complaints, or requests regarding your personal data, please contact:
Grievance Officer
Scrap On Wheels Global Private Limited
Email: grievance@scraponwheels.com
We will acknowledge and address grievances within the timelines required under applicable law.
14. Data Breach
In the event of a personal data breach, we will take appropriate remedial measures and provide any notifications required under applicable law.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any material changes will be posted on our website and mobile application with a revised Effective Date.
Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
16. Contact Us
Scrap On Wheels Global Private Limited
Website: www.scraponwheels.com
Email: support@scraponwheels.com
Grievance Officer: scraponwheels30@gmail.com
Consent Statement
By creating an account, submitting your information, or using Scrap On Wheels, you consent to the collection and processing of your personal data as described in this Privacy Policy and in accordance with applicable Indian law.