Effective Date: 25 September 2023

*1. Introduction*

Scrap on Wheels ("Company," "we," "us," or "our") is committed to ensuring a positive experience for users of our mobile application and related services (collectively, the "Service"). This Refund Policy outlines our policy regarding refunds for transactions conducted through our platform.

*2. No Refund Policy*

As of [Insert Effective Date], Scrap on Wheels operates under a strict "No Refund" policy. This means that all transactions made through our platform are considered final, and we do not offer refunds under normal circumstances. This policy applies to both end-users and vendors who use our platform for buying and selling scrap items.

*3. Exceptions to the No Refund Policy*

While our general policy is "No Refund," there may be exceptional situations where refunds may be considered. These exceptions are as follows:

a. *Unauthorized Transactions:* If you believe that a transaction on your account is unauthorized or fraudulent, you must report it to us immediately. We will investigate such cases and, if we determine that the transaction is indeed unauthorized, we may issue a refund.

b. *Technical Errors:* In rare cases where a technical error on our part results in an incorrect transaction or payment processing, we may issue a refund to rectify the error.

c. *Cancellation by Vendor:* If a vendor cancels an order after payment has been made by the end-user, and the cancellation is due to reasons within the vendor's control, the end-user may be eligible for a refund. Eligibility for a refund in such cases will be determined by the vendor's individual refund policy.

*4. Requesting a Refund*

To request a refund under one of the exceptions mentioned in Section 3, you must:

- Contact our customer support team at support@scraponwheels.com.

- Provide all relevant details of the transaction, including transaction ID, date, and a clear description of the issue.

We will review your request and, if applicable, initiate the refund process as per the conditions of the exception.
*5. Refund Processing*

Refunds, if approved, will be processed in accordance with the following guidelines:

- Refunds will typically be issued to the original payment method used for the transaction.
- The time it takes for a refund to be processed may vary depending on the payment method and financial institution. Please allow [Insert Timeframe] for the refund to be reflected in your account.
*6. Dispute Resolution*
If you have concerns or disputes regarding a refund request, you may contact our customer support team to seek resolution. We will make reasonable efforts to address your concerns in a fair and timely manner.
*7. Policy Updates*
We may review and update this Refund Policy periodically to ensure its effectiveness and compliance with relevant laws and regulations. Any changes will be communicated through the Service.
*8. Contact Information*
If you have any questions or concerns regarding this Refund Policy or need assistance with a refund request, please contact our customer support team at support@scraponwheels.com
By using the Scrap on Wheels Service, you acknowledge that you have read, understood, and agree to the terms and procedures outlined in this Refund Policy.